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How We Do Customer Service

From day one, we wanted to create the kind of company that we wanted to do business with ourselves. Providing exemplary customer service is a critical part of our business.

It's the right thing to do, it's good for our customers, and employees. It's our favorite form of marketing.

Here's a collection of writings about how we do customer service that we've written over the years. Hopefully you'll find something useful here! 🙂

Finding The Human: The Customer Support Starter Pack

Customer service can be hard when you’re on the receiving end of an angry call. In this article, Brendan offers some ideas for empathizing with your customers.

How to Share Customer Feedback With the Rest of the Team

We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion between different teams!

How to Write Good Customer Support Replies

Writing response after response to customer emails can be difficult. Ben has a 6-step, adaptable template that will help you keep it as easy as possible!

Thoughts on 'How to Win Friends and Influence People'

A review of Dale Carnegie’s seminal book on Customer Service, how to interact with people, and how to communicate in a positive way with the humans.