How We Do Customer Service
From day one, we wanted to create the kind of company that we wanted to do business with ourselves. Providing exemplary customer service is a critical part of our business.
It's the right thing to do, it's good for our customers, and employees. It's our favorite form of marketing.
Here's a collection of writings about how we do customer service that we've written over the years. Hopefully you'll find something useful here! 🙂
Customer service can be hard when you’re on the receiving end of an angry call. In this article, Brendan offers some ideas for empathizing with your customers.
We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion between different teams!
Writing response after response to customer emails can be difficult. Ben has a 6-step, adaptable template that will help you keep it as easy as possible!
A review of Dale Carnegie’s seminal book on Customer Service, how to interact with people, and how to communicate in a positive way with the humans.