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Tips for Customer Support

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Francesca for the Balsamiq Team

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Comments (2)

  1. Hi Mike, thanks for sharing both articles!

    “The philosophy of great customer service” is very interesting, and there is a lot in common with our philosophy. So thank you again for bringing this to our attention!

    francesca
  2. Hey Francesca (and Ben), great article! I’ve shared it with some people who work directly with customers.

    By coincidence, today a friend shared with me this other great article on customer support: http://sivers.org/cs