Balsamiq

Toggle navigation

Clearing Browser Cookies


Cookies are small packets of data which are typically used by websites to track information (like your name or certain site preferences) or customize a web page for you even after you've left the site in question or after you've closed your browser.

Occasionally, the data in a cookie can get out of date or otherwise create a problem with a page you're using so they sometimes have to be deleted to help troubleshoot or resolve a technical issue.


Apple Safari

  1. Choose Safari > Preferences from the menu

  2. Choose the Privacy tab

  3. Click Manage Website Data...

  4. Select individual cookies then click Remove or click Remove all

  5. If you clicked Remove all, click Remove Now to confirm the deletion

  6. Click Done


Google Chrome

To Delete all Cookies

  1. Click the 3 vertical dots at the top right of Chrome

  2. Choose More Tools > Clear browsing data

  3. Make sure the box labeled Cookies and other site data is checked then click Clear data

To Delete Specific Cookies

  1. Click the 3 vertical dots at the top right of Chrome

  2. Choose Settings (or just navigate directly to chrome://settings/)

  3. Click Advanced

  4. Click Site Settings

  5. Click Cookies

  6. Click See all cookies and site data

  7. Find the cookie you wish to delete and click the trashcan to delete it. Repeat for multiple cookies


Microsoft Edge

To Delete all Cookies

  1. Click the 3 horizontal dots (Settings and more) at the top right corner of MS Edge (or press Alt + X)

  2. Choose Settings

  3. Click Privacy & Security

  4. Under Clear browsing data, select Choose what to clear

  5. Make sure the box labeled Cookies and saved website data is checked then click Clear


Microsoft Internet Explorer

To Delete all Cookies

  1. Click the cog wheel (Tools) at the top right corner of Internet Explorer (or press Alt + X)

  2. Choose Safety > Delete Browsing History...

  3. In Delete Browsing History, make sure the box labeled Cookies and website data is checked, then click Delete

  4. Click OK to close Internet Options

To Manage Specific Cookies

Follow the steps above in "To Delete all Cookies" but make sure the box labeled Preserve Favorites website data is checked to keep cookies for your favorite sites.


Mozilla Firefox

To Delete all Cookies

  1. Click the 3 horizontal bars (Open menu) at the to right corner of Firefox

  2. Choose Options

  3. Choose Privacy & Security

  4. Under Cookies and Site Data click Clear Data

  5. Make sure the box labeled Cookies and Site Data is checked, then click Clear

To Delete Specific Cookies

  1. Click the 3 horizontal bars (Open menu) at the to right corner of Firefox

  2. Choose Options

  3. Choose Privacy & Security

  4. Under Cookies and Site Data click Manage Data

  5. Select the cookies you wish to remove and click Remove Selected

  6. Click Save Changes