Balsamiq for Desktop Docs > Troubleshooting Balsamiq Mockups 3 for Desktop

Troubleshooting Balsamiq Mockups 3 for Desktop



Something not working as expected? We're here to help! Here's a short list of steps we recommend.

1. Check Your Version

If you've hit a bug there's a decent chance we've fixed it in a recent update. Start by checking the Balsamiq for Desktop home page to make sure you're running the latest version.

2. Check the Docs

If your problem isn't a bug or the application crashing you may find the answer to your question in our documentation, or you search all our docs.

3. Contact Us

Get a human! We love to compete on customer service. Get in touch! Email support@balsamiq.com or find more ways to contact us here.