Balsamiq for Desktop Docs > Troubleshooting Mac Saving Issues

Troubleshooting Mac Saving Issues

Balsamiq Mockups 3 for Desktop's save window sometimes has a conflict with corporate IT permission software like Digital Guardian. If your Mac has one of these software suites installed, it might be the cause of your problems saving your files.

Fear not, your work is still being saved by Balsamiq Mockups 3 for Desktop's internal backup system, but digging your files out of the backup folder is less than ideal.

Can We Fix This?

We aren't sure if your IT team can adjust the permissions due to the oddness of the error, but the workaround is easy!

The save dialog still works, but the Finder shortcuts on the left side of the screen don't (or, more specifically, the permissions they use to navigate to the save folder conflict with the permission software). However, if you use the dropdown menu - instead of the shortcuts - to navigate to the folder you want to save in, the save should complete successfully.

Of course, if you contine to have save trouble, please don't hesitate to get in touch so that we can troubleshoot.