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Common Questions About Updating to Balsamiq Wireframes for Desktop


Since the release of Balsamiq Wireframes for Desktop on January 15, 2020, we have been asked some of these questions quite frequently. To help make things easier for you or your company, we'd like to address them below.


I Recently Purchased Mockups 3 for Desktop. Do I Still Need to Pay for the New Version?

Great news! If you purchased Mockups 3 for Desktop within 90 days of the release (or after October 17, 2019 to be exact), you can get the new version for free.

All you need to do is copy your Mockups license key and then paste it on our buy page. You will still go through the steps of a regular purchase, but your total will be $0.00 and you will not have to enter any payment details. Upon completing the checkout, we'll automatically email you a copy of the receipt with your new Balsamiq Wireframes for Desktop license details.

If you lost your Mockups for Desktop license key, you can request a copy by entering your email address here.


I Just Purchased a License and I'm Having Trouble Registering. What Should I Do?

If you just purchased a license, it's possible that you still have Mockups 3 for Desktop installed. A new Wireframes for Desktop license will not work on Mockups, so make sure that you have downloaded and installed Balsamiq Wireframes for Desktop, and then follow the instructions to register.

If you are still having issues even after installing Balsamiq Wireframes for Desktop, please take a screenshot of the error and send it to sales@balsamiq.com.

Note: a Mockups for Desktop license key will not successfully activate Balsamiq Wireframes for Desktop. A paid update is required.


Can I Still Buy Mockups 3 for Desktop?

In short, no. With the release of Balsamiq Wireframes for Desktop, we stopped selling licenses for Mockups 3 for Desktop. If you already have a Mockups for Desktop license key, you can continue using version 3 of the software.

We know that some of our customers work in environments with restrictions. If your company has not approved the download or usage of Balsamiq Wireframes for Desktop yet, shoot us an email to sales@balsamiq.com and we'll be happy to provide you with a Mockups 3 for Desktop trial license key so that you can keep working while the new version is approved.


Can I Still Add Users to a Mockups 3 for Desktop License?

Since we are no longer selling Mockups 3 for Desktop licenses, you cannot add users to an existing Mockups license. However, you can pay for the major-version update for your existing users and add more users in the process. To see your options, you can paste your current Mockups for Desktop license key on our buy page.

Example: if Bob has a 5-user license, and he wants to add 5 more users, he will be able to do so, but he will also need to pay for the major-version update for his existing license. In short, Bob will end up with a 10-user license for Balsamiq Wireframes for Desktop.


Can I Still Download Mockups 3 for Desktop?

Yes, absolutely: https://balsam.iq/mockups3-download

You can find older versions in our build archives.


Questions? Please contact us!