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Troubleshooting Sharing Error in Balsamiq Wireframes for Google Drive


If you're using Balsamiq Wireframes for Google Drive and see an error when trying to share your project, this FAQ should help resolve the issue.

This problem typically occurs only when sharing directly from within the editor, by using the dedicated icon in the toolbar:

In order to access the sharing dialog from within the editor, third party cookies need to be enabled. Alternatively, you can also share a Balsamiq project directly from Google Drive, which might be an easier solution.

Sharing a Balsamiq Project From Google Drive

If you would prefer to not modify your cookie settings, you can share your project just like any other document in Google Drive. To share your Balsamiq project, select the BMPR file and click the share button in the Google Drive toolbar (or right-click on the file > Share).


Enabling Third Party Cookies

Enabling third party cookies should solve the issue and allow you to share your projects from within the Balsamiq editor.

Let's have a look at the related option, depending on the browser that you're using.

Google Chrome

In Google Chrome, you can enable third party cookies directly from the Search Bar by clicking the related icon and clicking on "Site not working?".

You can also change it from "Settings > Privacy and Security > Cookies and other site data".

Safari

In Safari, you can enable third party cookies by unchecking the "Prevent cross-site tracking" option from "Preferences > Privacy > Website tracking".

Firefox

In Firefox, you can enable third party cookies directly from the Search Bar, by clicking the Security icon and disabling the "Enhanced Tracking Protection" option, as demonstrated in the screenshot below.

Microsoft Edge

In Microsoft Edge, you can enable third party cookies for a specific site by adding it to the Exceptions list located in "Settings > Privacy, search and services > Tracking prevention".


If neither approach works, there may be a more general issue with Google Drive sharing so don't hesitate to contact us about it and we'll do our best to help.