Managing Your Balsamiq Wireframes for Google Drive Subscription
This page describes how you can purchase a Balsamiq Wireframes for Google Drive subscription, cancel your plan, and make changes to your billing information.
Subscriptions for Balsamiq Wireframes for Google Drive are tied to your Google ID (email address). You can choose to purchase a team subscription to include others, or transition from multiple individual plans to a single team plan.
Signing up for a Subscription
Before signing up for a subscription, you must first install Balsamiq Wireframes for Google Drive.
As subscriptions are tied to specific Google IDs, be sure you are logged in to the Google ID (email) with which you plan to use Balsamiq Wireframes for Google Drive.
At the end of your fully-functional 30-day trial period, you will still be able to view and comment on your existing wireframes, but you will not be able to edit or create new wireframes unless you sign up for a paid plan.
Balsamiq Wireframes for Google Drive is sold as a monthly or yearly subscription paid exclusively via automatic credit card payments.
To sign up for a plan, open Balsamiq Wireframes for Google Drive by creating a new project (or opening an existing one), and then select "Sign Up for a Paid Plan" from the Help menu.
You will then be taken to the billing page, where you can select your preferred plan and proceed by selecting "Sign Up". Remember that you are free to cancel your subscription at any time.
Choosing and Managing a Team Plan
When choosing a plan as described above, you will notice that you can select multiple editors. An Editor is a user that has the ability of creating and editing wireframes. This gives you the flexibility of adding colleagues to your subscription.
The first step is merely selecting the number of editors you need.
You can select to pay on a monthly or yearly basis, and you can always upgrade or downgrade your plan as you see fit. This includes changing the number of editors on your plan (e.g. moving from 5 editors to 7).
After you have selected and paid for your team plan, your billing page will contain a section titled Balsamiq Wireframes Editors. You will see a text box where you can enter your colleagues' email addresses.
Note: Make sure that you select "Save" after adding or removing people.
After you add their email addresses, your colleagues will be able to create and edit wireframes. If they haven't installed the app already, you can send them the link to do so. You can add and remove editors from your list at any time.
A new option introduced with the team plans is the capability of designating an Additional Administrator. This means you can designate another user to manage the subscription with you. This can be particularly useful for bigger teams, or to simply have a backup admin that can step in when you're not around. You will find this option directly on your billing page, which you can access by opening a project, and then selecting Help > Manage Your Subscription.
Both administrators will have equal rights, and both can change and cancel a plan. Like so, the Additional Administrator will be able to add and remove users from the list of editors, and they will also have the ability to remove you from the subscription. A copy of the monthly or yearly invoice will also be emailed to both administrators.
If you're seeing an error when trying to add someone as an administrator, this FAQ might be helpful: "I'm Getting an Error Designating Someone as an Additional Administrator of my Balsamiq Wireframes for Google Drive Subscription. How Can I Proceed?"
Removing Yourself as Administrator
If you no longer need to manage a particular subscription, you can remove yourself at any time. Bear in mind that this option will only appear if there is another admin on the account, or if your subscription is no longer active.
The "Remove me as Administrator" option will show up underneath the credit card and payment info, as shown below:
Clicking the button will prompt a dialog for you to confirm the action. Once you have confirmed the removal, the action will immediately take effect, without an option to revert it. If you have removed yourself by mistake, you can choose to subscribe to a new plan, or contact the remaining administrator so they can designate you as an admin once again.
Updating Your Credit Card or Invoice Information
If you're the administrator of a subscription, first, select "Manage Your Subscription" from the Help menu. This will bring you to your billing page. Here is an example of what a billing page looks like:
Select "Update Credit Card" to update the credit card and billing address for future renewals. If you only wish to update the billing address on future invoices, select "Show Address", and then "Update Address."
To edit the address shown on a previous invoice, select the specific invoice in the Billing History. You'll be able to edit and download a PDF of the transaction.
The invoice notification email is always delivered to the email address associated with the subscriber's Google ID. If there are two administrators, both of them will receive a copy of the invoice.
Changing Your Plan
As an administrator, you can upgrade to a plan that includes a higher number of editors, or downgrade to one that includes a lower number of editors. You may also change the plan frequency (monthly to yearly or vice versa) at any time.
To make the changes, you will need to go your billing page, as described above. Then select "Change Plan", verify that the correct new plan is chosen (e.g. if you are on the 5-editor plan, but wish to upgrade to 7 editors, you will select the 7-editor plan from the list), and then tick the option for "Monthly" or "Yearly". Select "Change Plan" and then "Confirm Plan".
You will automatically receive credit for any time remaining on your old plan. If additional money is required, your credit card will be charged for the remainder due. If there is any unused credit, it will be applied toward future renewals.
You will not be required to re-enter a credit card number, and your new subscription period will start immediately.
Finding past Invoices
Invoice notifications are sent automatically following an automatic credit card payment. A link to the invoice, as well as to your billing page is included in this email. If there are two administrators, then both of them will receive the email and invoice.
Outside the administrators, we do not offer delivery of invoices to any other email addresses. However, if you need to share invoices with your financial department, you can easily forward the email notifications. Keep in mind that you must be logged in with the correct Google ID to view your billing page, the link to your invoice can be viewed and downloaded by your finance team without logging in.
Stopping Your Subscription
As an administrator, you can cancel Balsamiq Wireframes for Google Drive at any time.
First, select "Manage Your Subscription" from the Help menu within the editor. This will bring you to your billing page.
Select "Cancel Subscription" and then confirm the cancelation. By selecting "Cancel Subscription", you will stop the auto-renewal of your plan. Your credit card will no longer be charged, and service will be unavailable at the end of the current billing cycle.
After your subscription ends, you will be able to view existing wireframes in your Google Drive account. However, you will no longer be able to edit or create new wireframes.
The option to remove yourself will become available after canceling your subscription. You do not need to remove yourself, unless someone else is trying to add you as an additional administrator on a different subscription.
Restarting Your Subscription
If you wish to restart your subscription, simply select "Restart Subscription" from your billing page.
You can access the billing page for your inactive subscription by trying to create a new project, or by opening an existing project and selecting "Sign up for a paid plan" in the notification bar at the bottom of the viewer.
You'll need to enter your credit card to complete the re-activation, or to start a new subscription.
Transitioning from an Individual Plan to a Team Plan
If you currently have a 1-user subscription, and you wish to upgrade and add more users to your subscription, you can simply change your plan.
However, if you and a group of colleagues each have individual subscriptions, and now you wish to move to a single team plan, you might want to consider the following points:
- Decide who will be the main subscription administrator. Usually, this is the person with access to the credit card, or who manages purchases at your company. This person can either sign up for a new team plan, or upgrade their existing subscription, if they already have one.
- Cancel all individual subscriptions, so that you are not double-billed, leaving only the new team plan to be managed by the designated administrator. Remember that each user will have to cancel their subscription individually.
- Once individual subscriptions have been canceled, the designated administrator can add users to the new team plan by entering their email addresses on the Balsamiq Wireframes Editors list on their billing page.
Note that the designated administrator does not have to count as one of the editors. In other words, the admin can simply manage the subscription and its billing aspects, and can remove their email address from the list of editors.
If you need help, send us an email!
Changing Your Google ID
Your subscription is tied to a single Google ID (email address). Your subscription renewal notifications will be sent to this email, and you will need to be logged in with the correct Google ID in order to access Balsamiq Wireframes for Google Drive.
If you wish to change your subscription to use Balsamiq Wireframes for Google Drive with a different Google ID (email), you'll need to stop your current subscription and re-sign up when logged in with the Google ID you prefer to use.
If you purchased the subscription for the wrong Google ID or user, not to worry! We have a very generous refund policy to get you back on track.
Questions? Please contact us!