Balsamiq for Jira > Balsamiq for Jira Sales FAQs

Balsamiq for Jira Sales FAQs

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This section covers the most frequently asked questions related to the licensing and purchasing of Wireframes for Jira Cloud and Wireframes for Jira Server.

App Documentation

• Balsamiq for Jira Documentation

Evaluating

• How to choose a wireframing / prototyping tool. Is Balsamiq the right tool for me?
• How does Balsamiq compare to other UI/UX tools?
• Can I evaluate a product for free, before purchasing it?
• How is support provided?
• Does Balsamiq offer product training and demonstrations?

Pricing and Discounts

• Current pricing is available on our website for Wireframes for Jira
• Can I request a quote or invoice in a currency other than US Dollars? No. As we only sell our software in US Dollars, we do not quote or create invoices in any other currency.
• How are users counted in Balsamiq licenses? Are they named or concurrent users?
• Can I use our license both for staging and production environments? Yes, you can.
• Do you offer any other discounts?
• ​Can I get Balsamiq for free?
• ​Are there any applicable taxes?
• Why don’t you offer a 10-Editor license level for $10 like Atlassian does?

Ordering

• Can I order from Atlassian Marketplace?
• Can I request a quote?
• What is the process for ordering Balsamiq products?
• Can I submit a purchase order (PO number) to Balsamiq?
• Will you sign my purchasing-related form or sign up for my vendor portal?
• Do you have software resellers?

Payments and License Delivery

• Which payment methods are accepted, and what are your payment terms?
• After an order has been placed, how and when can the License Information be accessed?
• Can I get a refund after purchasing a product?
• I paid by credit card online, can I get a paid invoice for our records?

Registration

• I lost my License Information. Can you email it to me?
• I get the error "Your add-on license is invalid." What do I do?
• The app says it's unlicensed, but it is! What do I do?

Upgrading and Maintenance (Support and Updates)

• What is the difference between an ‘upgrade’ and an ‘update’?
• Upgrade pricing is available on our website for Wireframes for Jira Server
• How can I order my license upgrade?
• Information and FAQs on Software Maintenance are here.
• Can I migrate my Balsamiq-issued license to Atlassian Marketplace?

End User License Agreement

• Balsamiq Terms of Service and Privacy Policy
• Our legal department would like to make some changes to your End User License Agreement (EULA). Is that ok?
• Your EULA refers to the grant of publicity rights to Balsamiq. What does that mean? Can we change that?
• Can I use wireframes made with Balsamiq in my presentation / book / website?
• Wireframes for Jira Server Support End of Life Policy

Customization and Professional Services

• Does Balsamiq have a professional services team who can assist with on-site training, implementation and/or software customizations?
• Is Balsamiq Section 508 compliant?

More questions? Please contact us! If you have a question that is not answered here, please feel free to contact us