myBalsamiq > myBalsamiq Sales FAQs

myBalsamiq Sales FAQs

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Note: Now that Balsamiq Cloud is out, we have stopped accepting new myBalsamiq signups. If you're currently a myBalsamiq user, you can migrate to Cloud if you wish.

This section covers the most frequently asked questions related to the licensing and purchasing of myBalsamiq, our vintage web application. Useful link: myBalsamiq Documentation (PDF).

Main article: How can I purchase, manage or cancel a myBalsamiq subscription?

Evaluating

You can compare our products here.

• How to choose a wireframing / prototyping tool. Is Balsamiq the right tool for me?
• How does Balsamiq compare to other UI/UX tools?
• Can I evaluate a product for free, before purchasing it?
• How is support provided?
• Does Balsamiq offer product training and demonstrations?

You can find the Balsamiq Terms of Service here.

Pricing and Discounts

• Pricing and plan levels
• Do you offer any other discounts?
• Can I get myBalsamiq for free?
• Are there any applicable taxes?

Ordering and Payments

• Can I request a quote? Estimates are not available for myBalsamiq.
• How can I purchase, manage or cancel a myBalsamiq subscription?
• Which payment methods are accepted, and what are your payment terms?
• Can I get a refund after purchasing a product?
• Can I make my site inactive for a while?

Terms of Service

• Our legal department would like to make some changes to your Terms of Service. Is that ok?
• Can I use wireframes made with Balsamiq in my presentation / book / website?

Professional Services and Customization

• Does Balsamiq have a professional services team who can assist with on-site training, implementation and/or software customizations?
• Is Balsamiq Section 508 compliant?

​More Questions? Please contact us! If you have a question that is not answered here, please feel free to contact us.