Brendan Saricks
Customer Success @ Balsamiq
I am the Customer Success Lead at Balsamiq focusing on making sure Balsamiq's human-focused support continues to be among the best in the industry. I have worked in customer-facing roles my entire life, and focus on the the best way to help the human on the other end of the line.
I'm passionate about supporting our users and making sure that there is nothing blocking them from harnessing their creativity. It is our goal, both as a company and a team, to allow folks to manifest their ideas with as little friction as possible. That means being there for people in case any hiccups come up.
❤️ Most loved
Q2 2025: Balsamiq product updates
Q2 2025: Balsamiq product updates
See what’s new in Balsamiq: comment threads, filters, and improved callout visibility.
Dev update for Summer 2023
Summer brings a redesigned Balsamiq Wireframes Editor and a couple nice new features! Join Brendan as he walks you through all of it.
Dev update for October 2022
Font Awesome 6, Project Properties, and when to remove a feature. All that in this month's Dev Update Blogpost
Dev update for July 2022
Find and Replace, Exporting, Text, and Icons - you will want to be sitting down for this because it's a big one.
Dev update for Q2 and Q3
Summer is over. Let's see what gifts the release train dropped off at your door.
Dev update for Q1 2021
With one quarter in the books, we look about what's coming in the immediate future, and what's a little further down the track...
Dev update for December 2020
The latest features and updates for Balsamiq Wireframes as we close out 2020.
Balsamiq Wireframes for Desktop 4.1 - Future proofing
Balsamiq Wireframes 4.1 is ready to go. Find out about auto-updates, font changes, and spell check in our release post. We squashed 300+ bugs, and we're not slowing down!
Balsamiq dev update for June 19 2020
Image Links and Balsamiq Wireframes on Linux are just the start of the waterfall of features coming this year.
Dev update for February 12 2020
So much has happened in the last 6 months! Let's talk about it. 🙂
BIG release! Balsamiq Wireframes for Desktop
Native Wireframes for Desktop versions are live. A new beginning!
Dev update for May 21 2019
We've implemented some of the biggest customer requests in Balsamiq Cloud this month, with the new desktop apps right around the corner.
Dev update for March 12 2019
A new Full Screen Presentation Mode and Beta Updates make for a great Q1 at Balsamiq.
Balsamiq dev update for January
Balsamiq Cloud Notifications are finally here, our docs are being restructured to make them easier to find, and more!
Balsamiq dev update for the end of 2018
An End of the Year Update for Balsamiq Cloud and New Desktop Apps
Balsamiq dev update for October 2018
This month has been all about bug fixes, tweaks, and beta testing the new desktop apps!
Balsamiq dev update for September 2018
This month in Balsamiq-land: we released Dropbox backups for Balsamiq Cloud, we continued to work on our Desktop clients, and we went to Atlassian Summit!
Balsamiq dev update for August 2018
We released one of our most requested features: Project History for Balsamiq Cloud! And fixed a super old annoying bug in Balsamiq Mockups 3 for Desktop 😊