|Support Hours||See Details|
|Phone||Tel: +1 (844) MOCKUPS (662-5877, toll-free)
Tel: +1 (415) 367-3531 (from outside the US)
|Technical Support||Support Portal ← Try this first!
Email Tech Support (firstname.lastname@example.org)
Sales and Licensing FAQs ← Try this first!
Email Sales Support (email@example.com)
Lost your License Key? Retrieve it here!
Need a formal invoice? Retrieve it here!
|Post||Balsamiq Studios, LLC
PO Box 1138
Sacramento, CA 95812
|Our Blog||The Balsamiq Blog|
|Our Forums||The Balsamiq Forums|
|Our Slack Community||Balsamiq Slack Community|
|Wireframes To Go||Download Community-Created Controls|
|Balsamiq's Facebook Page|
|YouTube||Balsamiq's YouTube Channel|
|Google+||Balsamiq's G+ Page|
|Talk to Us!||Schedule a 60-minute meeting with us!|
CFO & Wow! Division
Natalie is the master bean-counter, in charge of keeping our finances healthy and our processes über-efficient.
COO, Balsamiq Studios LLC
Joy makes sure our distributed team is well taken care of: payroll, benefits, taxes, accounting, dealing with the bank — she does it all!
Virtual Office Manager, Balsamiq SRL
Anna makes sure our Italian company runs smoothly. Purchasing, filing, accounting, payroll, and more! She also handles sales support for our European customers.
Michele is a passionate developer, now focusing on Balsamiq Wireframes for Windows.
Sax is in charge of our plugin development and integration strategy.
Virgin is our France-based Customer Champion. He too makes sure our customers are heard and taken good care of! :)
Liz makes sure that things are running smoothly with sales support, and keeps our sales docs updated.
Luca is the lead developer for Balsamiq Wireframes for Windows.
Alberto is a developer for Balsamiq Wireframes, focussing on the Web versions.
Alasdair delights you with wonderful Tech Support from beautiful Lake Tahoe, California.
Since we started in 2008, our goal is to help people create software and websites that are easier to use. We do this by providing software tools, teaching people about UX, and by building a long-lasting company. We like to compete on usability and customer service. We’re good people, and we care.
Balsamiq Wireframes (formerly called Balsamiq Mockups) is a small graphical tool to sketch out user interfaces, for websites and web / desktop / mobile applications.
We focus on the ideation phase, providing you with a clean tool that lets you get in the flow and stay focussed on structure rather than colors and icons. Wireframes provides enough interactivity to replace prototypes most of the time, and makes it easy to collaborate and get feedback on your wireframes.
Wireframes is sold as a web application (Balsamiq Cloud), a a Desktop application, and as a plugin to different wikis and bug trackers (compare all versions). You can try out Balsamiq Cloud for free, or download a free desktop trial. You can also easily access a pre-release version or older versions.
We are spread across the globe to provide fast response times.
We have extensive docs, we improve the software with frequent new releases and we provide support via multiple channels. You can find beginner-to-expert tutorials and documentation on our support website.
Wireframes is the gold standard in low-cost wireframing tools (ask anyone). Here’s a huge list of press mentions and web reviews. There is a large community of passionate users who are willing to help each other on our forums.
You can find a large number of community-contributed, ready-to-use stencils and controls for all your wireframing needs at Wireframes to Go.
If you are a Balsamiq expert looking for work, you can look at these job offers. If instead you are looking for someone to help you with your wireframing needs, here's a list of freelancers who know how to use our products well.
We partnered with UX guru and author Theresa Neil to create uxapprentice.com, where you can learn the basics of user experience design with an easy process to follow, and pointers for where to learn more. If you are working with a client who doesn’t understand the value of wireframes, you can send them this little page.
We also have a UX content on our blog, where we talk about the user experience for our products, showing what we’re thinking and how we’re evolving.
To help you get inspired, we link to inspireUX and Little Big Details directly in the application’s Help menu. We interview Balsamiq power-users in the Case Studies, and have published a free ebook called Balsamiq Success Stories. We also raffle free tickets to UX-related conferences to our community often. Last but not least, we provide examples of software we love, via the the "zenware" page.
We try to do our part to foster a vibrant UX community by sponsoring websites, conferences and events, providing a free integration with ux.stackexchange.com, and more. We also try to be very upfront about our position in the competitive wireframing / prototyping software tool space. We maintain a list of wireframing tools on twitter and wrote a helpful page to help you choose the right product for you.
We are trying to build a company we’d like to do business with ourselves. We aim to be a company that’s human, respectful, transparent, inclusive, socially and environmentally conscious, and a good citizen of the world and the Web.
We are a solid, independent little software company. We started in 2008 as a one-man-shop, and have been growing organically ever since. We have lots and lots of customers. We are both extremely profitable and fiscally conservative. We turn away external investors every week and have turned down serious, multi-million-dollar acquisition offers, because we believe it’s the right thing for us and for our community. We want to stick around and be here for you, simple as that.
We have clear EULAs & Terms of Service policies, lots of clear sales-related FAQs and are PCI compliant. We are friendly to the press, considered thought leaders in our field, and often copied by others, which we find flattering. We are well established in the UX software market, with big partners (Google, Atlassian) and with good relationships with big software resellers.
First of all, we treat our own people VERY well. We always try to give each person their ideal job. We have few, clear and progressive company policies, and our jobs page tries to set the right expectations.
We also do our best to treat our customers well. In fact, it’s something we explicitly compete on since day one. We offer clear and affordable pricing for our tools, as well as trial versions of all our products. We also have very generous "free Balsamiq" programs for classrooms, open source projects and do-gooders in general.
We always include the community in the design and testing of new features, and thank them for their help when those features are released (of course). We reply to every email / tweet / facebook message, and try to never write to our customers unless it’s absolutely necessary (we hate spam and consider their Inbox sacred).
Last but not least, we give back to our local communities with a very generous company donation policy. In short, we’re good people, and we care.
You can read more about how we like to be good citizens on the Balsamiq Mantras page.
Balsamic vinegar, the high-end, aged for 25+ year kind, has a lot in common with what we want our software to be: rich, smooth, pleasurable, expensive. OK our software is actually very affordable, but we still want it to feel like a treat! :)
Like a fine balsamic vinegar, our software can add flavor to something else (in our case wikis and bug trackers), requires craftsmanship and is made in Italy!
Got an idea for something else we could do? Let us know at firstname.lastname@example.org, we can’t wait to hear it!