An apology

Hi friends. So I made a big mistake today. No, I made a few. I was so excited about the new pan feature that I decided to release it without testing it properly. Not only, I also ran out the door right after the build...
By Peldi Guilizzoni
1 min. read

Hi friends.

So I made a big mistake today. No, I made a few. I was so excited about the new pan feature that I decided to release it without testing it properly.

Not only, I also ran out the door right after the build was live to run some errands (I already hated Christmas shopping before, now I REALLY hate it).

Anyways, I ran back as soon as I saw your emails, comments and GetSatisfaction posts on the iPhone, but it took a while because of...you guessed it...Christmas shopping traffic. :(

As soon as I got home, here's what I did to fight the fire I set under my own butt:

  • rolled back the bad build
  • Val helped me tell everyone about the rollback, while I found and fixed the build (it was something really stupid)
  • I'm writing this blog post while eating humble pie (tasty!)
Anyways, the new build with the fix will be live by the time I finish writing this, I'll update the post when it's ready.

In the meantime, I'd like to apologize to all of you who were affected by this bug. You're our early adopters, our best customers, we NEED you, and upsetting you like this hurts me in the stomach. I truly am sorry for this 2-hour mess-up.

I will also apologize to Valerie, Marco and Mariah for putting them in this little mess.

It might be a small consolation, but I'd like to offer any of you who installed 1.6.55 a free license of Mockups for Desktop to give away to someone for Christmas (I hear it makes for a great present for the in-laws).

Just send me an email venting about how I messed up your day today (I deserve it), and I'll send you a Mockups for Desktop key, no questions asked. peldi@balsamiq.com

Ok, let me go check on the new build...

UPDATE: 1.6.56 is live and looks good.

Author

Peldi Guilizzoni
Peldi Guilizzoni

Founder & CEO

A programmer turned entrepreneur, Peldi loves to learn and to share what he learns.

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