Balsamiq for Desktop Docs > Backups and The Support Folder
Backups and The Support Folder
Balsamiq Wireframes for Desktop automatically backs up every local file you open, and automatically saves every change you make to those files. It saves those files in the Support Folder. In the event that something happens to your original .bmpr project file, you can go into this backup and recover an up-to-date version of the project.
How to Find the Support Folder
While you can browse to the folder manually, the fastest way to open it is to open the About dialog in the Balsamiq Wireframes for Desktop App.
On macOS, click on Balsamiq Wireframes > About.
On Windows, click on Help > About Balsamiq Wireframes.
Once you have the About dialog open, click on the Open Support Folder link.
In the event that you cannot open Balsamiq Wireframes for Desktop, here are actual locations of the Support Folder for various platforms:
<your user>/Library/Application Support/Balsamiq Wireframes
<user folder>\AppData\Roaming\Balsamiq\Balsamiq Wireframes\
How to Unhide those folders
Adding a layer of complication to manually browsing to the folders is the fact that macOS and Windows sometimes hide the folders that the Support Folder lives in. Here is how to unhide them:
On macOS 10.7 and higher: the ~/Library folder is hidden by default. You can access it by opening a Finder window, clicking on the Go menu option at the top of your screen, and then pressing the option key on your keyboard. That will make the Library folder selectable in the dropdown menu.
In Windows, you need to "unhide system files.""
- Open Windows Explorer (Start+E)
- Select the menu item "Organize > Folder and search options."
- Select the View tab, and uncheck "Hide protected operating system files."
The AppData folder should appear in your user folder in your Windows Explorer now. If it doesn't, you may need to restart.
Accessing the Backups
You'll find the backup of your project in one of two folders in the Support Folder.
The LocalFiles Folder: The LocalFiles folder is for projects that you have saved at least once. We keep projects in this folder for about a week before deleting them.
The UnsavedFiles Folder: The UnsavedFiles folder is for projects that you haven't had a chance to save yet, but have been working on. Check here if you re-opened Balsamiq Wireframes for Desktop, but your new project didn't open up with it.
These backups are stored for (around) seven days, and should automatically load in case of a corrupted project file.
Check both the LocalFiles and UnsavedFiles folders for your project. The project files will have randomized names, so don't try to find a filename match. You may have to open a couple of different projects to find a working or up-to-date version.
Once you have found and opened it, select File > Save Project As and save the file in a new location. Saving it allows both the backup and a new version of the file to exist, which keeps your data safe!
Note: We do not recommend moving files out of the Local Store folder. If you want to move a backed up file to another folder, we recommend copying the file (CTRL/CMD+C), and then pasting it to the destination (CTRL/CMD+V).