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Migrating from Jira DC or Server to Jira Cloud


If you and your team are moving from Jira Data Center (DC) or Server to Jira Cloud, you’re probably wondering how that affects your Balsamiq Wireframes.

The good news is that the process is very easy. As long as you have the Balsamiq Wireframes integration installed on your Jira Cloud instance, and your migration plan includes attachments, your Balsamiq Projects should be migrated seamlessly. Our modern Jira Integrations all use the same file format, meaning our Jira Cloud integration will be able to read your Jira wireframes without issue.

Of course, if you run into any questions or issues during your migration, please don't hesitate to reach out to our support team.


Can I Migrate my Balsamiq for Jira Server License to Jira Cloud?

If you purchased your license directly via balsamiq.com, there is no direct way for us to migrate that license to Cloud. However, you can send us your license information to sales@balsamiq.com to see if we can issue a refund instead. You can then purchase your new Cloud subscription via Atlassian.

On the other hand, if you purchased your Jira Data Center or Server license directly via the Marketplace, things will be easier to manage. Atlassian is encouraging the migration and providing eligible customers with a discount when migrating to Cloud. This discount also extends to Marketplace apps, including Balsamiq Wireframes for Jira Cloud.

We know that things are in a constant flux, so if you have any questions about licensing in general, please don't hesitate to reach out to our sales support team.