Registering Balsamiq for Desktop
Note: Balsamiq for Desktop can be bought until December 31, 2026, and email help ends on December 31, 2027. Your license keeps working after that: here's what it means for you.
After you download and install Balsamiq for Desktop, it will run in trial mode until you register a valid license key.
This will bring up the registration dialog shown below where you can enter your License Information.
You can copy and paste this information from the receipt email you received when you purchased the product. If you no longer have this email, don't fret, you can request a copy of your receipt here.
Unable to verify or register
If the Register button remains disabled when you enter the License Key, you will see a message indicating the reason why. Please make sure that you copy and paste directly from your email receipt instead of typing your License Information manually.
"Unable to reach verification server"? We changed how license verification works, and older versions of the app can no longer reach it. Update to the latest version from the download page: your License Key works with it, and you don't need to unregister your old computer first. If your IT team has to approve new software, please ask them to install the latest version: older versions always try to contact our verification server, so no key can make them register.
If you’re still having trouble, please email our support team a screenshot of your registration dialog and include your License Information in the body of your email, so we can diagnose the issue and get you back to work.
Unregister from this computer
If you ever need to transfer your license to someone else, you can unregister your computer and pass on the license information to the new user. You should also unregister if you will no longer be using that particular computer to avoid misuse of your license.
Once unregistered, you can still use the app to view local BMPR files but you won't be able to edit them or create new ones.