Cloud data residency

For Balsamiq Cloud Enterprise customers, we now offer Data Residency, giving you the ability to choose whether your saved project files are stored in the United States (AWS US East-1) or the European Union (Ireland, AWS EU West-1).

This feature is designed to support customers with specific regional data storage or compliance requirements. Some data is always kept in the US, whatever region you choose: see below.

Enterprise customers can request to move their project files to a different region at any time via their Space Settings. The migration process is fast and designed to minimize any disruption to your team’s workflow.

What's stored in the region you choose, and what stays in the US

In the region you choose, we store your saved project files, their snapshots (your project history), and the images behind the image links you create while your Space is in that region. An image link keeps the region it was created in, even if you later move your Space.

When you move your Space to another region, we copy your project files and snapshots there. The copies left in the old region are moved to that region's trash, and deleted from it after about 90 days.

Some data is always kept in AWS US East-1, whatever your Space's region:

• Your account and Space information: names, email addresses and uploaded profile pictures, members and roles, project names, settings, billing contacts and activity history.
• A working copy of the projects you open, for auto-saving and real-time collaboration, in an encrypted database. It's a temporary working cache: your changes are saved back to your project files in your chosen region, the copy is unloaded after 30 days of no use, and its backups are deleted within 7 days after that. Public shares are served from this working copy.
• Image rendering: when an image link, thumbnail or preview is made, the board is rendered on our servers in the US, and the image is then stored in your Space's region.
• Project files you upload (.bmpr) are staged briefly on our servers in the US while they upload.
• Records of your image links and public shares, such as which project and board each one points to (not the images themselves).
• AI features, if you use them: the prompts and board content they work on are processed and stored by Balsamiq's AI server, also in AWS US East-1, and processed by the providers listed for AI feature processing on our subprocessors page.
• Crash reports the editor sends when something goes wrong.

Real-time collaboration messages, such as who's online and what changed, pass through our servers in the US, held briefly in memory while you're connected, and aren't saved. Some profile pictures come from Gravatar, a third-party service (see our Privacy Policy). If you turn on Dropbox backups, your project files are also copied to your own Dropbox account, wherever Dropbox stores it.

This feature is only available on Enterprise plans. If you're interested in upgrading or have questions about how Data Residency works, please contact us — we’re happy to help!