Note: If you have an existing paid Mockups for Desktop license key, you can paste it on our pricing page to purchase Balsamiq for Desktop at a discount.
This section covers the most frequently asked questions related to the licensing and purchasing of Balsamiq for Desktop. Other useful links for Balsamiq for Desktop are the product documentation and our Tutorials and Videos.
Evaluating
- How to choose a wireframing tool: The best questions to ask before buying
- How does Balsamiq compare to other UI/UX tools?
- Balsamiq vs Pencil and Paper
- Can I evaluate a product for free, before purchasing it?
- How is support provided?
- Does Balsamiq offer product training and demonstrations?
Pricing and discounts
- Current pricing for Balsamiq for Desktop is always available on our website.
- How are users counted in Balsamiq licenses? Are they named or concurrent users?
- I have two computers that I personally use. Do I need to purchase two licenses?
- Can I request a quote or invoice in a currency other than US Dollars? No. As we only sell our software in US Dollars, we do not quote or create invoices in any other currency.
- Do you offer any discounts?
- Can I get Balsamiq for free? I work in Education or for a nonprofit.
- Are there any applicable taxes?
Ordering
- Can I request a quote?
- What is the process for ordering Balsamiq products?
- Can I submit a purchase order (PO number) to Balsamiq?
- Can I get an audit of our past purchases?
- Will you sign my purchasing-related form or sign up for my vendor portal?
- Do you have software resellers?
Payments and license delivery
- Which payment methods are accepted, and what are your payment terms?
- After an order has been placed, how and when can the License Information be accessed?
- Can I get a refund after purchasing a product?
- I paid by credit card online, can I get a paid invoice for our records?
Registration
- I lost my License Information (key). Can you email it to me?
- How do I register Balsamiq for Desktop?
- Can I use the same License Information on multiple machines?
- How do I transfer a Balsamiq for Desktop license from a user to another?
Upgrading
- What is the difference between an ‘upgrade’ and an ‘update’?
- Balsamiq for Desktop upgrade pricing is here.
- How can I order my license upgrade?
Software maintenance (support and updates)
- Is there a maintenance fee for Balsamiq for Desktop? No.
- How do I update my software?
- Are updates for Balsamiq for Desktop free?
- I have a Mockups for Desktop license. Where can I purchase a major-version update license?
End User License Agreement
- Our legal department would like to make some changes to your End User License Agreement (EULA). Is that ok?
- Your EULA refers to the grant of publicity rights to Balsamiq. What does that mean? Can we change that?
- Can I use wireframes made with Balsamiq in my presentation / book / website?
Customization and professional services
- Does Balsamiq have a professional services team who can assist with on-site training, implementation and/or software customizations?
- Is Balsamiq Section 508 compliant?
More Questions? Please contact us! If you have a question that is not answered here, please feel free to contact us